سياسة الاستبدال و الاسترجاع

Replacement and return policy at Rahaf Beioni always aims to serve our friends at Rahaf Beioni and we are keen on customer satisfaction and we are happy to replace or return products after fulfilling the following conditions: Conditions for replacement and return: The replacement or return request can be made within only two days from the date the products reach the customer (be sure to open the shipment as soon as it arrives) When requesting a refund, the shipping cost will be deducted from the amount, and only the value of the products will be refunded If the product is received in damaged condition, the customer has the right to return or replace it The product must not have been used, must be sealed tightly, and not opened or damaged The damage of the product packaging prevents replacement or return If the customer wishes to replace or return the product due to reasons unrelated to product damage, they will bear the shipping cost for returning the product Refunds cannot be made for perishable products or those requested in a custom order such as distributions, hand drawing, and custom design Mirrors, cups, or any product with a hand-drawn design cannot be returned The value of online workshops registered cannot be refunded We have the right to refuse receipt of any damaged product that is not in its original condition as shipped Shipping and delivery fees cannot be refunded Our responsibility is limited to shipping the product to the customer, and any delay in the shipment is charged to the shipping company, not the store Replacement and return steps: Contact us via WhatsApp at the following number 00966566373935 Provide the following information (Customer name, Order number) Send a picture of the damaged product or the product to be returned to confirm it has not been opened